Terms of supply of services

PLEASE READ THIS INFORMATION ALONG WITH THE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

This information and these terms were most recently updated and took effect on: 7th of October 2025.

About These Terms

This page sets out the legal terms and conditions (“Terms”) on which we sell any of the services (“Services”) listed on www.acsinvoicing.com (“our site”) to you. These Terms apply to any contract between us for the sale of Services to you (“Contract”). Before placing an order you will be asked to agree to these Terms. If you refuse to accept them, you will not be able to order any Services from our site.

We recommend you print a copy of these Terms or save them to your computer for future reference. These Terms, and any Contract between us, are only in the English language.

We may amend these Terms from time to time. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.

1. Information About Us

1.1 We operate the website www.acsinvoicing.com. We are Submitandgo Ltd, a company registered in England and Wales under company number 10096069, with registered office and main trading address at 171 Kingston Road, Teddington, TW11 9JP.

1.2 Contacting us. You may contact us by emailing [email protected]. If you wish to give us formal notice of any matter in accordance with these Terms of Supply of Services, please contact us via email.

2. Use of Our Site

2.1 Your use of our site is governed by our Terms of Website Use together with our Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

3. How We Use Your Personal Information

3.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.

4. The Contract Between Us

When you apply for our Services, you are offering to buy Services in accordance with these Terms. Your offer is deemed accepted when we confirm acceptance via your dashboard and email; the Contract between us is formed on that date (“Start Date”). We are under no obligation to accept your offer. These Terms apply to the Contract to the exclusion of any other terms you may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

5. Anti-Money Laundering

5.1 We must comply with applicable UK anti-money laundering and counter-terrorist financing legislation, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), the Proceeds of Crime Act 2002, and the Terrorism Act 2000. We may carry out identity verification checks before providing any Services. We may request and retain information and documentation for this purpose and make searches of appropriate databases.

5.2 We may be required to report knowledge or reasonable suspicion of money laundering to the National Crime Agency (NCA). We may not be able to inform you that a disclosure has been made or the reasons for it because the law prohibits “tipping-off”.

6. Our Services

6.1 We will supply the Services in accordance with these Terms, using reasonable care and skill. Where we need to change the Services in a non-material way (for example, to comply with applicable law), we will inform you. Any performance dates given are estimates only and time is not of the essence. We have no liability or duty to check whether information you provide is complete, accurate and/or current.

6.2 If our performance is prevented or delayed by any act or omission by you (“Default”), we may suspend work until the Default is remedied, and we may rely on the Default to relieve us from performing our obligations to the extent the Default prevents or delays performance. You shall indemnify us for any costs or losses arising directly or indirectly from the Default.

6.3 Data transferred between our servers and any third party is encrypted and processed using your personal data (including your name, contact details, address and any other information which personally identifies you) in accordance with our Privacy Policy.

7. Your Obligations

7.1 You shall: (a) provide us, on request, with complete, accurate and current information throughout the Contract; and (b) co-operate with us in all matters relating to the Services.

7.2 You are liable for any breach of your obligations under these Terms and any consequences of such breach(es).

7.3 You acknowledge that we have no liability to you or any third party for such breach(es) or their consequences and you shall indemnify us in accordance with clause 10.8.

8. Payment & Refund

8.1 Fees for the Service are payable in advance. The fees are posted on our website www.acsinvoicing.com and may vary from time to time. Prices are quoted in pounds sterling and include VAT where applicable.

8.2 You shall pay all amounts due under the Contract in full without set-off, counterclaim, deduction or withholding (except as required by law). We may, without limiting our other rights or remedies, set off any amount you owe us against any amount payable by us to you.

8.3 Where you pay in advance for a monthly or annual Contract, we do not offer a refund for any remaining period if you cancel early, unless we have been in material breach of the Contract.

8.4 Refunds. Except when required by law, Submitandgo Ltd is under no obligation to issue refunds. If Submitandgo Ltd determines that you are entitled to a refund of all or part of the fees paid, such refund will be made using the payment method originally used.

9. Intellectual Property Rights

9.1 “Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use and protect the confidentiality of confidential information (including know-how), and all other intellectual property rights, whether registered or unregistered, including applications, renewals, extensions and priority claims, and similar rights anywhere in the world.

9.2 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by us.

9.3 In respect of any third-party Intellectual Property Rights, your use is conditional on us obtaining a written licence from the relevant licensor on terms that permit us to license such rights to you.

10. Warranties, Limitations and Indemnity

10.1 Submitandgo Ltd warrants that it has all requisite power and authority to execute, deliver and perform its obligations under these Terms.

10.2 You warrant that you have all requisite power and authority to execute, deliver and perform your obligations under these Terms and that you will comply with all applicable laws and regulations of any competent authority as they apply to the Services.

10.3 We will use reasonable endeavours to ensure the Services are suitable for your intended use, but we do not warrant that the Services will meet your requirements or that they will be error-free, timely, reliable, entirely secure, virus-free or available at all times. We may suspend the Services from time to time to carry out maintenance and support.

10.4 The Services are provided on an “as is” basis. Save as expressly set out in these Terms, all warranties, representations, undertakings or terms—whether express or implied, statutory or otherwise—(including any implied warranty of satisfactory quality or fitness for a particular purpose) are excluded to the fullest extent permitted by law.

10.5 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors; or (b) fraud or fraudulent misrepresentation.

10.6 Subject to clause 10.5, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

• loss of profits;
• loss of sales or business;
• loss of agreements or contracts;
• loss of anticipated savings;
• loss or corruption of software, data or information;
• loss of or damage to goodwill; and
• any indirect or consequential loss.

10.7 Subject to clause 10.5, our total liability to you arising under or in connection with the Contract shall be limited to the total amount you paid us for the Services under the Contract. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded.

10.8 You undertake and agree to indemnify Submitandgo Ltd and keep us fully indemnified against any and all costs, losses, damages, expenses and/or liabilities (including reasonable legal fees and expenses) suffered or incurred by us arising out of or in connection with (i) any breach of your undertakings or obligations set out in these Terms, and/or (ii) your negligence, fraud or misconduct. This clause 10 shall survive termination of the Contract.

11. Termination – How a Contract Ends and the Consequences

11.1 Either party may terminate the Contract by giving the other party one (1) month’s written notice. As stated in clause 8, where you terminate a monthly or annual Contract early, you will not receive a refund unless we have been in material breach of the Contract.

11.2 Either party may terminate the Contract with immediate effect by written notice if:

• (a) the other party commits a material breach of the Contract (including non-payment of fees by the due date) and, if remediable, fails to remedy that breach within 10 days of being notified in writing to do so;
• (b) the other party takes any step in connection with entering administration, provisional liquidation, any composition or arrangement with creditors (other than for solvent restructuring), being wound up (voluntarily or by court order, other than for solvent restructuring), having a receiver appointed to any assets or ceasing to carry on business; or, in another jurisdiction, any analogous procedure;
• (c) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
• (d) the other party’s financial position deteriorates to such an extent that, in the terminating party’s opinion, its capability to fulfil its obligations has been placed in jeopardy.

11.3 We may terminate the Contract with immediate effect by written notice if: (a) you fail to pay any amount due on the due date and remain in default five (5) days after notice to make such payment; or (b) there is a change of Control of you (where “Control” is defined in section 1124 of the Corporation Tax Act 2010).

11.4 We may suspend provision of the Services if you become subject to any of the events listed in clause 11.2(b)–(d), or we reasonably believe you are about to become subject to any of them, or if you fail to pay any amount due on the due date.

11.5 On termination for any reason: (a) you shall immediately pay all outstanding sums, and we may invoice for Services supplied but not yet invoiced (payable immediately on receipt); (b) accrued rights, remedies, obligations and liabilities as at termination are unaffected; and (c) clauses which expressly or by implication survive termination shall continue in full force and effect.

12. General

12.1 Force majeure. Neither party shall be in breach nor liable for delay or failure to perform obligations caused by events beyond its reasonable control.

12.2 Assignment and other dealings. (a) We may at any time assign, transfer, mortgage, charge, subcontract or deal in any manner with any of our rights or obligations. (b) You shall not, without our prior written consent, do any of the foregoing.

12.3 Confidentiality. (a) Each party shall not disclose any confidential information of the other, except as permitted in 12.3(b). (b) Each party may disclose the other’s confidential information to its personnel and advisers who need to know it to perform obligations, ensuring compliance with this clause, and as required by law, a court or a regulator. Confidential information shall not be used for any purpose other than performing obligations under the Contract.

12.4 Entire agreement. (a) This agreement constitutes the entire agreement between the parties and supersedes all previous understandings. (b) Each party acknowledges it has not relied on any statement not set out in this agreement and waives any claim for misrepresentation based on any statement in it.

12.5 Variation. No variation is effective unless in writing and signed by the parties (or their authorised representatives).

12.6 Waiver. A waiver is effective only if in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise any right or remedy shall not waive that or any other right or remedy, nor prevent further exercise.

12.7 Severance. If any provision is invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary to be valid and enforceable; if not possible, it shall be deemed deleted. The rest remains in force.

12.8 Notices. (a) Any notice under the Contract shall be in writing, addressed to the recipient’s registered office or notified address, and delivered personally, by pre-paid first-class post or next-day delivery service, commercial courier, or email. (b) A notice is deemed received: if delivered personally, when left at the address referred to in clause 12.8(a); if sent by pre-paid first-class post or next-day delivery, at 9:00am on the second Business Day after posting; if delivered by courier, on the date and time of the courier’s delivery receipt; or, if sent by email, one Business Day after transmission. (c) This clause does not apply to service of proceedings.

12.9 Third parties. No one other than you or us has any right to enforce any term of the Contract.

12.10 Governing law. The Contract and any dispute or claim arising out of or in connection with it (including non-contractual disputes) is governed by the law of England and Wales.

12.11 Jurisdiction. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation.

Related policies: Terms of Website Use, Privacy Policy, Acceptable Use Policy, and Cookie Policy.